Terms of Service: Liability and Damage Policy

 

1. Acceptance of Risk

By using our services, you (the Customer) acknowledge that all clothing and linen submitted are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We (the Service) are not responsible for damage to items that are not suitable for this standard laundering process.

 

2. Limitation of Liability for Damage

Maximum Liability: Our liability for any damaged item shall not exceed $100 per garment, or 10 times the cost of cleaning that garment, whichever is lower.

 

Total Order Liability: Total liability for an entire order shall not exceed $300.

 

Wear and Tear: We are not responsible for normal wear and tear, including loss of buttons, fading, fatiguing, holes, or abrasions.

 

Pre-existing Damage: We are not liable for damage resulting from pre-existing weaknesses, defects, or aged materials.

 

3. Limitation of Liability for Lost Items

Inventory Policy: We do not inventory or count individual items in wash-and-fold bags. We accept no responsibility for missing items unless reported within 24 hours of delivery.

 

Maximum Reimbursement: Liability for lost items is capped at a maximum of $100 item.

 

Non-Clothes Items: We are not responsible for money, jewelry, or any other personal items left in clothing or bags.

 

4. Unattended Pickup and Drop-off

 

Liability Transition: Items left for pickup are not under our care until we have retrieved them. Items left for delivery are no longer under our care once they have been delivered to the predetermined location (e.g., front door, porch).

 

Risk Assumption: The Customer accepts all risk of loss, damage, or theft of items left unattended for pickup or delivery.

 

5. Prohibited Items

We reserve the right to refuse to service items that may be hazardous to our staff (e.g., heavily soiled with biohazards) or items requiring special care (NO DRY CLEAN ONLY). If these items are included in your bag, they are processed at your own risk. (IF HANG DRY ONLY NEED PLACED IN SEPARATE BAG THATS CLEARLY LABELED AT PICKUP)

 

6. Reporting Claims

Any claims for missing or damaged items must be made within 24 hours after receiving your laundry.

 

7.Minimum Order & Fees

Orders are subject to a minimum weight/price (MINIMUM REQUIREMENT OF 15/LBS) and a fee may apply for missed pickups/deliveries.